We know it can be tricky to purchase candles online. At Antique Candle Co.®, our top priority is to make sure you are happy with EVERY SINGLE CANDLE, every single time. That’s why we have a 100% Happiness Guarantee. <link to page>

Does a candle not smell like you expected? Did your candle arrive in less-than-absolutely-perfect condition? Reach out to our Candle Care team here—we’ll replace your candle for FREE and help find a scent you’ll love. 

The Happiness Guarantee is subject to exclusions. See Terms for details.

We get it—sometimes you just change your mind right after checking out! While we’re currently unable to make product changes to existing orders, reach out to us here. We’ll cancel your order and help get a new one started with all the candles you need!

If you just need to change the address on your order, you can do so on your order confirmation page up to 50 minutes after checkout. Otherwise, reach out to us here and we’ll get that updated for ya!

We are SO sorry, friend! Please reach out here and our Candle Care team will get you taken care of ASAP!

You do not need an account to place an order!

If you do have a pre-existing account on antiquecandleco.com, you can access your account information any time by logging in here. Once logged in, you can view your purchase history and your shipping address on file! You can also download the Shop App to easily access all your orders, track your candles, and make purchases!

Want to create a new account? Click here!

If you just need to change the address on your order, you can do so on your order confirmation page up to 50 minutes after checkout. Otherwise, reach out to us here and we’ll get that updated for ya!

One coupon code can be applied per order at checkout! Simply add your coupon code to the box that reads “gift card or discount code,” and hit apply.

We typically ship out orders within 1-2 business days! Once shipped, orders within the U.S. typically arrive to your home 1-5 days, depending on your location and assuming no unexpected delays.

Please allow for additional transit time during the holiday season.

We feel ya, friend—you are READY for those candles! If your order shipped, you should have received a shipping confirmation via email that contains tracking information (we recommend double checking your spam folder just in case). 

You can also track your package (and view your invoice PLUS keep track of all orders) via the Shop App with a Shop App account! Additionally, you can log into your account on our website to keep tabs on your orders.

If your order has just shipped, please allow 24-48 hours for the tracking information to update.

Every once and a while carriers may accidentally forget to scan a package during transit, which results in the live tracking showing that the item has not moved. Customers typically end up getting a delivery notification once they arrive at the door/mailbox. 

Additionally, carriers may relocate packages if certain processing centers are at capacity to avoid items that are fragile or sensitive to heat from arriving damaged or melted. This also helps reduce the chances of carriers losing a shipment in transit.

If for some reason your tracking does not update its location within the next 3-4 days, please contact our team here and we will be happy to help further.

We are so sorry about this, friend! We recommend waiting 1-3 days after receiving a delivery notification to allow the candles to show up (sometimes it is just a carrier scanning the package early). If they still aren't at your doorstep after a few days, reach out here and we'll be more than happy to help! 

Please allow for additional transit time during the holiday season.

Yes, we are happy to be able to offer shipping to Canada! Currently, all orders $105+ to our Canadian friends receive FREE shipping - YAY! After shipment, orders to Canada may take up to 5-7 business days to arrive, assuming no unexpected delays. Antique Candle Co.® will assume payment of any duties and taxes for orders shipped to Canada.

Unfortunately, we currently do not ship internationally beyond the U.S. and Canada.

We currently ship within the United States and Canada. All our candles are shipped from Lafayette, Indiana. 

Our goal is to ship your candle #HappyMail orders within 1-2 business days or less! 

All contiguous U.S. orders ship FREE! Domestic orders outside the contiguous U.S. qualify for free shipping at $85+, or ship for a $15 flat rate on orders under $85. Once shipped, orders within the U.S. typically arrive to your home 1-5 days.

All Canadian orders $105+ ship FREE! Canadian orders $105 ship for a $24 flat rate. After shipment, orders to Canada may take up to 5-7 business days to arrive.

If your candle arrives damaged from transit, don’t worry! Reach out to our Candle Care team here—we’ll replace your it for FREE!

All average shipping times assume no delays. Please allow additional transit time for Hawaii, Alaska, and Canada, or during the holiday season. We take special care in packaging your candles to protect them from weather and possible damage during transit. However, in extreme hot or cold conditions, we recommend minimizing the time packages remain outside (on a doorstep).

Unfortunately, we are unable to ship internationally currently, but we hope that is a possibility in the future as we continue to grow! :)

Our candles are made in Lafayette, Indiana with a clean, long-lasting, and even burn thanks to high-quality materials. Ingredients include 100% natural, paraffin-free soy wax from domestically grown soybeans, 100% lead-free cotton wicks, premium fragrances oils. They are sulfate free, phthalate free, dye free, and cruelty free. Nearly all fragrances are paraben free.

All scents are selected, tested, and approved by thousands of candle friends! Learn more about Candle Testing here.

Behind every Antique Candle Co.® candle, there is a team that ensures you are receiving quality that is nothing less than incredible on EVERY order! Our Candle Experts carefully produce, clean, quality check, pack, and ship everything with YOU in mind.

Soy wax has numerous health and environmental benefits. It is also produced domestically from many Midwest farms. Some of the benefits include:

• It is a natural wax option, unlike paraffin wax which contains toxins
• Does not contain petrol soot that might blacken walls or ceilings
• Has a longer-lasting burn
• Derived from a renewable resource (soybeans)
• Biodegradable and easy to clean up with soap and water
• Drives business for local farmers

 Read more on our blog: Why We Use Soy Wax

When you receive your new candle, the first time you light it let it burn long enough for the melted wax on the surface to reach the edge of the jar. This may take 2-4 hours and is key to making sure your candle burns evenly every time! Don’t forget to trim your wick after.

For every subsequent burn, we recommend burning your candle for no longer than 4 hours at a time for maximum quality and longevity. Once your candle has 1/4" of wax remaining, stop burning the candle—it’s time for a new one!

Check out our candle care accessories to get the MOST out of your candles. Using these accessories keeps your candles clean and longer lasting!

We strongly recommend trimming your wick to 1/4” before lighting your candle each time after the first burn. This keeps the candle from smoking and producing a large flame, which may lead to soot around the glass jar. Need a wick trimmer? Check out our Antique Candle Co.® Wick Trimmers and rep your favorite candle biz while practicing safe candle care.

ALWAYS remove the trimmed wick from the candle to prevent it from possibly catching fire.

Read more about candle care on our blog: How to Get the Most out of Your Candle

The most common reason for a candle tunneling is not burning it long enough the first time it was lit. The first light of a candle is important in ensuring a clean and even burn for every burn afterward.

When you receive your new candle, the first time you light it let it burn long enough for the melted wax on the surface to reach the edge of the jar. This may take 2-4 hours and is key to making sure your candle burns evenly every time! Don’t forget to trim your wick after.

Read more about candle care on our blog: How to Get the Most out of Your Candle

Occasionally, our candle lids will shift during transit, causing the lid to become stuck. A trick that has been known to work is pulling up on the lid until you hear a pop. After that pop, the lid should screw off as normal. 

If you are still experiencing difficulty opening the jar, please contact us here and one of our candle experts would be happy to help you further!

By creating an account with the email address you used to purchase your first subscription box, you will be able to track your happy mail, reschedule or skip future boxes, and easily cancel your subscription through your management page.

If you have any further questions regarding your Monthly Candle Box or need some help updating your method of payment, feel free to reach out to our Candle Care team here and we will be happy to help!

All items in our candle subscription boxes are carefully hand-chosen each month to provide a mix & match of yummy fragrances, accessories, and exclusive items that perfectly highlight the season! However, we know all noses are different. If you would like to make a substitution to the contents of your Monthly Candle Box, reach out to our Candle Care team here and we can make that change for ya!

Yes! Not only that, we will send you a confirmation that we also received your subscription order each time! 

You'll receive a box each month based on the date of your original subscription purchase.The subscription boxes will be shipped within 2 business days of your purchase date. We will send you a reminder email before the next billing cycle to ensure you still want to receive your next box!

Debit/Credit Card (Visa, Mastercard, Amex, Discover, etc.), PayPal, Apple Pay, Shopify Pay, Amazon Pay, Venmo, and Google Pay.

At this time, we do not accept checks. 

Yes! When you sign up to be an email friend, you’ll receive a special discount on your first order.

As an email friend, you’ll also be the first to know about new candles, studio happenings, special offers (like subscriber-only deals!), and invitations to be a candle tester for new fragrances!

Become an email friend to save on your first order.

Yes! We would be honored to send a gift on your behalf! Our best shipping minds have created beautiful packaging that's unique to our candles and looks AMAZING when it arrives at its new home. All you have to do is change the shipping destination to the gift recipient's address. We’ll do the rest!

You can also add a gift note to any order! In your cart (before checkout), mark the box that indicates the order is a gift. This will prompt you to write a note! If your order has already been placed, you'll have up to 50 minutes to adjust your order and add a gift note through your account. 

Your order invoice will not be included in the gift.

Thanks for thinking of Antique Candle Co® for your special occasion!

Yes! We have multiple digital Gift Card options available here.

Once purchased, digital Gift Cards will be delivered to the email address you enter at checkout!

Absolutely! A gift note can be added to any order! In your cart (before checkout), mark the box that indicates the order is a gift. This will prompt you to write a note. If your order has already been placed, you'll have up to 50 minutes to adjust your order + add a gift note through your account! Thanks for thinking of Antique Candle Co® for your special occasion! ❤️